Frequently Asked Questions
Q. What is this?
Well hello there! You have entered the wonderful world of Long Dog Tea Co.! We offer you whole leaf tea, teaware and tea inspired gifts to share with you. Oh also dogs. We love dogs!
Q. Is this tea for dogs?
No this is intended for human consumption.
Q. Can my dog drink tea?
We do not recommend giving your dog our tea. Dogs are very sensitive to caffeine. In high doses it can be toxic. Tea with the stimulant can cause tummy aches. While some of our tea does not contain caffeine, we are not vets, so you should consult with your vet for any more questions. We do not give our dogs our tea. They just like to hang with us during tea time.
Q. Isn't tea just flavored water?
Well yeah. Isn't coffee just bean water? Tea is what you make it. You have control of your tea! Try different steeping times and the amount of teas you use for you cup. Just like coffee, adding more or less milk or sugar to taste.
Q. Do you have organic teas?
Although we aren't currently certified as an organic manufacturer, we maintain best practices with our suppliers. While some ingredients in our blends may be organically processed, legally we cannot label them as organic. We or our packer do not carry an organic certification. Organic certifications will add more cost to teas.
Q. How long does shipping take?
All orders are processed and shipped from our Indianapolis location within 48 working hours and will be delivered to you according to the below information. International orders placed on weekends will be sent the following week.
Domestic - Within the US
First Class Mail (tracked): 2-5 days
Priority Mail (tracked): 1-2 days
Regular Air Mail (tracked): 3-10 business days
These above time frames are stipulated by USPS. On the rare occasion, shipping duration may extend beyond these expected time frames.
You are responsible for paying any duties, import fees or taxes charged by your local customs; however, it is very unlikely that duties, import fees or local taxes will be charged. For further information about any additional fees which may be charged by your country, please contact your country's customs office.